Responsible Gaming Guide

Our Commitment to Safe and Responsible Gambling

SpinBet is committed to providing a safe, fair, and enjoyable online gambling environment for all players in New Zealand. Responsible gaming is not a secondary consideration at SpinBet — it is a foundational principle that shapes every aspect of how the platform operates, how products are designed, and how players are supported throughout their experience.

This guide has been developed to give players the knowledge, tools, and resources they need to maintain control over their gambling activity. It is intended to serve as a practical reference for anyone who wants to understand the safeguards available, recognise potential warning signs, or take action to protect their wellbeing.

Core Philosophy: Gambling as Entertainment

Gambling at SpinBet is designed and intended to be a form of entertainment. It is a leisure activity that, when approached responsibly, can be an enjoyable part of a balanced lifestyle. However, it is essential that every player understands one fundamental principle: gambling should never be viewed as a source of income, a financial strategy, or a way to resolve debt or financial hardship.

Casino games and sports betting are built on chance. The outcomes are random, and no system, strategy, or pattern of play can guarantee a win. The house edge means that over time, the mathematical expectation for any player is a net loss. Accepting this reality is the starting point for a healthy relationship with gambling.

SpinBet encourages all players to set clear personal boundaries before they begin playing, to treat any winnings as a bonus rather than an expectation, and to walk away when the fun stops. If gambling begins to feel like an obligation, a necessity, or a source of stress, it is time to step back and seek support.

Self-Control Tools Available at SpinBet

SpinBet provides a comprehensive suite of responsible gambling tools that players can access directly through their account settings. These tools are designed to help players stay within their personal limits and maintain control at all times.

Deposit Limits

Players can set daily, weekly, or monthly deposit limits to control how much money they add to their account within a defined period. Once a limit is set, it takes effect immediately. Requests to increase a deposit limit are subject to a mandatory cooling-off period before the change is applied, ensuring that decisions are made thoughtfully rather than impulsively.

Loss Limits

Loss limits allow players to define the maximum amount they are willing to lose over a set timeframe. When the limit is reached, the player will be unable to continue placing bets until the limit period resets. This tool is particularly effective for players who want to prevent sessions from escalating beyond what they are comfortable losing.

Wagering Limits

Wagering limits cap the total amount a player can stake within a given period, regardless of wins or losses. This provides an additional layer of control that complements deposit and loss limits, helping players manage the pace and volume of their play.

Session Time Limits

Players can set a maximum duration for their gaming sessions. When the session time limit is reached, the player will receive a notification and will be logged out automatically. This feature helps prevent extended play periods that can lead to fatigue-driven decision-making and loss of perspective.

Reality Checks

SpinBet provides periodic on-screen reminders during active play sessions. These reality check notifications display how long a player has been playing and how much has been wagered or lost during that session. They serve as a prompt to pause, reflect, and decide whether to continue or stop.

Cooling-Off Periods

A cooling-off period allows a player to take a short break from gambling without fully closing their account. Players can request a cooling-off period of 24 hours, 48 hours, one week, or one month. During this time, the account remains inactive and no deposits or bets can be placed. This option is ideal for players who feel they need a temporary pause to regain perspective.

Self-Exclusion

Self-exclusion is a more formal and longer-term measure available to players who feel they need a significant break from gambling. Players can request self-exclusion for periods ranging from six months to a permanent closure of their account. Once a self-exclusion is in place, SpinBet will take all reasonable steps to enforce it, including suspending the account, blocking promotional communications, and preventing new account registration under the same identity. Players who wish to self-exclude should contact the SpinBet support team directly through the platform.

Self-Assessment: Recognising the Signs of Problem Gambling

Early recognition of problematic gambling behaviour is one of the most powerful tools available to any player. The following questions are designed to help players reflect honestly on their gambling habits. These are not diagnostic criteria, but they can serve as meaningful indicators that a change in behaviour may be needed.

1. Do you find yourself gambling with money that was set aside for essential expenses such as rent, bills, or groceries?
2. Have you tried to cut down on your gambling but found it difficult or impossible to do so?
3. Do you feel restless, irritable, or anxious when you are not gambling or when you try to stop?
4. Do you spend a significant amount of time thinking about gambling, planning your next session, or reliving past wins?
5. Have you ever lied to family members, friends, or colleagues about how much time or money you spend on gambling?
6. Do you gamble to escape from stress, anxiety, depression, or other emotional difficulties?
7. After losing money, do you feel a strong compulsion to return and win it back as quickly as possible?
8. Has gambling caused conflict in your personal relationships or affected your performance at work or school?
9. Have you borrowed money or sold possessions in order to fund your gambling activity?
10. Do you continue gambling even when you know you cannot afford to lose?

If you answered yes to one or more of these questions, it does not mean you are beyond help. It means that now is the right time to take action. SpinBet encourages any player who recognises these patterns to use the available tools on the platform or to reach out to a professional support service.

Early Warning Signs and Immediate Action

Problem gambling rarely develops overnight. It typically follows a gradual progression that begins with subtle changes in behaviour and attitude. Recognising these early warning signs can make a significant difference in how quickly a person is able to regain control.

Common early warning signs include:

• Spending more money than originally intended during a session
• Feeling a sense of urgency or compulsion to log in and play
• Losing track of time while gambling
• Neglecting personal responsibilities or social commitments in favour of gambling
• Feeling guilty or ashamed after a gambling session
• Experiencing mood swings that are connected to wins and losses
• Increasingly viewing gambling as the primary way to relax or unwind

If any of these signs are present, players are encouraged to take immediate action. The first step is to use one of the self-control tools available in the SpinBet account settings. Setting a deposit limit or requesting a cooling-off period can provide immediate relief and create space for reflection.

The next step is to speak to someone. Whether that is a trusted friend, a family member, or a professional counsellor, reaching out and being honest about what is happening is a critical part of recovery. SpinBet supports players in taking this step without judgement and without delay.

Protection of Minors

SpinBet operates a strict zero-tolerance policy towards underage gambling. Gambling services are available exclusively to individuals who are 18 years of age or older. SpinBet uses a multi-layered approach to prevent minors from accessing its platform.

Age Verification and KYC Procedures

All players are required to complete identity verification as part of the account registration process. This Know Your Customer process requires the submission of government-issued identification documents, such as a passport or driver’s licence, along with proof of address. Accounts cannot be fully activated or funded until this verification is completed and approved.

SpinBet reserves the right to request additional documentation at any point during a player’s account lifecycle. If there is any reasonable suspicion that a player may be under the legal age, the account will be suspended pending further verification.

Guidance for Parents and Guardians

SpinBet strongly encourages parents and guardians to take proactive steps to prevent minors from accessing gambling content. Recommended measures include:

• Using parental control software to restrict access to gambling websites
• Keeping personal devices password-protected and not sharing login credentials with children
• Ensuring that SpinBet account details, including usernames and passwords, are kept private and secure
• Having open and honest conversations with young people about the risks associated with gambling

If a parent or guardian suspects that a minor has accessed a SpinBet account, they should contact the support team immediately so that the account can be investigated and appropriate action taken.

External Support and Professional Help

SpinBet recognises that platform tools alone are not sufficient for everyone. Some players may require professional support from trained counsellors and organisations that specialise in gambling harm. The following services offer confidential, non-judgmental assistance to anyone affected by problem gambling.

International Support Services

• GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling. GamCare operates a confidential helpline and online chat service available around the clock.
• BeGambleAware: An independent charity that provides information, advice, and a national helpline for those concerned about their gambling or the gambling of someone they know.
• Gamblers Anonymous: A peer support network that provides regular meetings and a structured recovery programme based on shared experience and mutual support.

Support Services in New Zealand

• Problem Gambling Foundation of New Zealand: A specialist organisation providing free counselling, support, and education services to individuals and families affected by problem gambling throughout New Zealand.
• Gambling Helpline New Zealand: A free, confidential helpline available 24 hours a day, seven days a week, offering immediate support, information, and referrals to local services. The helpline can be reached by calling or texting 0800 654 655.
• Lifeline New Zealand: A crisis support service offering confidential counselling to people experiencing distress, including those affected by gambling-related harm.

All of these services operate with a commitment to confidentiality. Players can seek help without fear of judgement, stigma, or disclosure to third parties. SpinBet encourages any player who is struggling to reach out to these services as soon as possible.

Account Restrictions and Self-Exclusion Mechanisms

In addition to the voluntary tools available to players, SpinBet has the authority to apply account restrictions at its own discretion when there is evidence or reasonable concern that a player may be experiencing harm. This includes the ability to:

• Temporarily suspend a player’s account pending a welfare check
• Apply mandatory deposit or wagering limits based on observed play patterns
• Prevent access to certain game types or promotional offers
• Initiate self-exclusion on behalf of a player where serious concern is identified

These measures are not punitive. They are protective actions taken in the best interests of the player and are consistent with responsible gambling obligations applicable in New Zealand.

Players who wish to apply their own account restrictions can do so at any time through the responsible gambling section of their account dashboard. Changes that increase limits or remove restrictions are subject to review periods to ensure that decisions are made with care and without impulsive motivation.

Personal Responsibility and Platform Support

Ultimately, responsible gambling is a shared responsibility. SpinBet provides the tools, information, and support infrastructure necessary to help players stay in control. However, the most important factor in any player’s experience is their own awareness, honesty, and willingness to act when something does not feel right.

SpinBet asks every player to:

• Set personal limits before depositing or playing
• Review their gambling habits regularly and honestly
• Use the available tools proactively, not only in moments of crisis
• Seek help without hesitation if gambling stops being enjoyable
• Treat gambling as entertainment, not as a financial activity

SpinBet is here to support players at every stage of their journey. Whether that means providing a great gaming experience, helping someone take a break, or connecting a player with professional support, the platform’s commitment to player welfare is consistent, genuine, and ongoing.