Privacy Policy

SpinBet Online Casino — Privacy Policy for New Zealand Players

Last Updated: 2025

1. Introduction and Overview

SpinBet is an online casino and iGaming platform operated under a licence issued by the Government of Curaçao, which grants the operator the legal authority to offer online gambling services, including casino games, slots, table games, and related entertainment products, to eligible players in permitted jurisdictions, including New Zealand. SpinBet is committed to protecting the privacy, confidentiality, and security of all personal data collected from its users, visitors, and registered account holders. This Privacy Policy sets out in full detail how SpinBet collects, processes, stores, uses, shares, and protects personal information in connection with the operation of its online casino services. By accessing the SpinBet website, registering an account, or using any of the services provided by SpinBet, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform immediately. This policy is intended to be read in conjunction with the SpinBet Terms and Conditions and any other applicable policies governing your use of the platform.

2. Regulatory and Legal Framework

SpinBet operates under the regulatory oversight of the Curaçao Gaming Authority, which establishes the legal and compliance framework within which the platform processes personal data. In addition to its Curaçao licence obligations, SpinBet recognises and respects the data protection expectations applicable to New Zealand residents, including principles consistent with the New Zealand Privacy Act 2020, which governs the collection, use, disclosure, and storage of personal information about individuals. SpinBet adheres to internationally recognised data protection standards and ensures that its data handling practices align with the obligations imposed by applicable anti-money laundering legislation, know-your-customer regulatory requirements, and responsible gambling frameworks relevant to the jurisdictions in which it operates. All data processing activities carried out by SpinBet are grounded in lawful bases, including the performance of a contract, compliance with legal obligations, the pursuit of legitimate business interests, and, where applicable, the informed consent of the data subject.

3. Information We Collect

SpinBet collects a range of personal data from users at various stages of interaction with the platform. The categories of data collected include the following:

• Registration data, including your full legal name, date of birth, residential address, email address, phone number, and username selected during account creation.
• Identity verification documents, such as government-issued identification cards, passports, driver’s licences, and proof of address documents including utility bills or bank statements, which are required as part of the KYC verification process.
• Financial and payment information, including bank account details, credit and debit card numbers, e-wallet account identifiers, transaction histories, deposit and withdrawal records, and any other payment-related data necessary to facilitate financial transactions on the platform.
• Technical data, including IP addresses, device identifiers, browser types and versions, operating system information, session durations, clickstream data, login timestamps, and geolocation data derived from your network connection.
• Behavioural and gameplay data, including game history, wagering activity, bonus usage, session frequency, and responsible gambling interactions such as self-exclusion requests or deposit limit settings.
• Communications data, including records of correspondence with SpinBet customer support, live chat transcripts, email communications, and any information you voluntarily provide when submitting queries or complaints.
• Marketing preferences, including your consent status for receiving promotional communications, preferred communication channels, and any opt-out requests you have submitted.
• Cookie and tracking data collected through the use of cookies, web beacons, pixel tags, and similar tracking technologies as further described in the Cookie Policy section of this document.

4. Purposes for Which We Use Your Data

SpinBet processes personal data for a number of specific, lawful, and clearly defined purposes, which include the following:

• Account creation, management, and maintenance, including verifying your identity, managing your player profile, processing deposits and withdrawals, and ensuring the ongoing security of your account.
• KYC and identity verification procedures, which are mandatory under the terms of our Curaçao gaming licence and are designed to confirm that all registered players meet the minimum age requirements and are not subject to any restrictions that would prohibit their participation in online gambling.
• Anti-money laundering compliance, including the monitoring of financial transactions for suspicious activity, the maintenance of transaction records as required by applicable AML regulations, and the reporting of suspicious transactions to relevant authorities where legally required.
• Fraud prevention and platform security, including the detection and investigation of potentially fraudulent account activity, the prevention of multi-accounting, bonus abuse, and other forms of exploitation, and the enforcement of platform terms and conditions.
• Payment processing and financial operations, including the facilitation of deposits, withdrawals, chargebacks, and refunds, and the maintenance of accurate financial records for regulatory and audit purposes.
• Customer support and dispute resolution, including responding to your queries, resolving complaints, and maintaining records of communications for quality assurance and compliance purposes.
• Marketing and promotional communications, including sending you information about new games, promotional offers, bonuses, and special events, where you have provided your consent to receive such communications or where SpinBet has a legitimate interest in doing so.
• Responsible gambling compliance, including monitoring player behaviour for signs of problem gambling, facilitating access to self-exclusion tools and deposit limits, and ensuring that players are provided with appropriate support resources.
• Platform analytics and improvement, including analysing user behaviour and platform performance data to improve the functionality, user experience, and overall quality of the SpinBet platform.
• Legal and regulatory compliance, including meeting all obligations imposed by the Curaçao Gaming Authority, responding to lawful requests from regulatory bodies, and maintaining records as required by applicable law.

5. Data Sharing and Disclosure

SpinBet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, SpinBet may share your personal information with carefully selected third parties in the following circumstances:

• Payment service providers and financial institutions, including banks, card processors, and e-wallet operators, who require access to your financial data in order to process deposits, withdrawals, and other transactions on your behalf.
• Identity verification and KYC partners, including third-party verification agencies and document authentication services that assist SpinBet in meeting its regulatory obligations to verify the identity and eligibility of its players.
• Anti-fraud and security service providers, including technology companies that provide fraud detection, risk scoring, and security monitoring services to help protect the platform and its users from fraudulent activity.
• Regulatory and law enforcement authorities, including the Curaçao Gaming Authority, financial intelligence units, law enforcement agencies, and other governmental bodies, where SpinBet is legally required or compelled by court order to disclose personal data.
• Legal and professional advisors, including lawyers, auditors, and compliance consultants who require access to personal data in the course of providing professional services to SpinBet, subject to strict confidentiality obligations.
• Technology and infrastructure providers, including cloud hosting services, data storage providers, and platform development partners who process data on behalf of SpinBet under binding data processing agreements.
• Business successors, in the event of a merger, acquisition, restructuring, or sale of assets, where personal data may be transferred as part of the transaction, subject to equivalent privacy protections being maintained.

All third parties with whom SpinBet shares personal data are required to process such data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than those specified by SpinBet.

6. Data Retention

SpinBet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Account data and transaction records are typically retained for a minimum period of five years following the closure of a player account, in order to comply with AML record-keeping requirements and to facilitate any regulatory investigations that may arise. Technical logs and session data may be retained for shorter periods consistent with operational and security requirements. Where data is no longer required for any lawful purpose, SpinBet will securely delete or anonymise such data in accordance with its internal data retention procedures.

7. Data Security

SpinBet employs a comprehensive range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include the use of industry-standard encryption protocols for data transmission and storage, strict access controls limiting data access to authorised personnel on a need-to-know basis, regular security audits and vulnerability assessments, and secure data storage infrastructure hosted in protected environments. Despite these precautions, no data transmission over the internet can be guaranteed to be completely secure, and SpinBet cannot warrant the absolute security of information transmitted to or from the platform. Players are encouraged to take responsibility for maintaining the security of their account credentials and to report any suspected security incidents to SpinBet without delay.

8. Your Rights as a Data Subject

As a user of the SpinBet platform and a resident of New Zealand, you are entitled to exercise a number of rights in relation to your personal data, consistent with the principles established under the New Zealand Privacy Act 2020 and applicable international data protection standards. These rights include the following:

• The right to access your personal data, including the right to request a copy of the information SpinBet holds about you and to receive a clear explanation of how that data is being used.
• The right to correct inaccurate or incomplete personal data held by SpinBet, ensuring that your information remains accurate and up to date.
• The right to request the deletion of your personal data, also known as the right to erasure, subject to any overriding legal obligations that require SpinBet to retain certain information for regulatory or compliance purposes.
• The right to restrict the processing of your personal data in certain circumstances, including where you contest the accuracy of the data or object to its use for specific purposes.
• The right to object to the processing of your personal data for direct marketing purposes, which you may exercise at any time by updating your communication preferences or contacting SpinBet directly.
• The right to withdraw consent where processing is based on your prior consent, without affecting the lawfulness of any processing carried out prior to withdrawal.
• The right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand if you believe that SpinBet has failed to handle your personal data in accordance with applicable privacy law.

To exercise any of these rights, you may submit a written request to SpinBet through the contact channels available on the platform. SpinBet will respond to all valid requests within a reasonable timeframe and in accordance with its legal obligations.

9. Cookie Policy

SpinBet uses cookies and similar tracking technologies on its website to enhance platform functionality, improve user experience, and gather analytical insights. Cookies are small text files stored on your device when you visit the SpinBet website, and they serve a variety of purposes as described below.

• Essential cookies are strictly necessary for the operation of the SpinBet platform and cannot be disabled without affecting core functionality. These cookies enable user authentication, session management, security features, and the maintenance of your account preferences during a browsing session.
• Analytical and performance cookies are used to collect aggregated and anonymised data about how users interact with the SpinBet website, including which pages are visited most frequently, how long users spend on particular sections of the platform, and where technical errors occur. This information is used solely to improve the performance and usability of the platform.
• Functional cookies allow SpinBet to remember your preferences and personalise your experience on the platform, including language settings, preferred game categories, and display options.
• Marketing and targeting cookies may be used, with your consent, to deliver relevant promotional content and to measure the effectiveness of SpinBet’s marketing campaigns across third-party platforms.

You may manage your cookie preferences through your browser settings or through the cookie consent tool available on the SpinBet website. Please note that disabling certain categories of cookies may affect the functionality and performance of the platform.

10. International Data Transfers

Given the nature of SpinBet’s operations and the global infrastructure of its technology and service providers, personal data may be transferred to and processed in countries outside of New Zealand. Where such transfers occur, SpinBet takes all reasonable steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection standards, including the use of contractual data protection clauses with third-party processors and the selection of service providers operating in jurisdictions with adequate data protection frameworks.

11. Children and Minors

SpinBet strictly prohibits the use of its platform by individuals under the age of 18 years. SpinBet does not knowingly collect personal data from minors, and any account found to have been registered by a person under the legal gambling age will be immediately suspended and all associated data will be deleted in accordance with SpinBet’s legal obligations. If you believe that a minor has registered an account on the SpinBet platform, you are encouraged to notify SpinBet immediately through the available contact channels.

12. Changes to This Privacy Policy

SpinBet reserves the right to amend, update, or revise this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, business operations, or data processing practices. Any material changes to this policy will be communicated to registered users through the platform or via email notification, and the updated policy will be published on the SpinBet website with a revised effective date. Your continued use of the SpinBet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. Users are encouraged to review this policy periodically to remain informed about how their personal data is being handled.

13. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which SpinBet processes your personal data, you are encouraged to contact the SpinBet Data Protection team through the official communication channels provided on the platform, including the customer support portal and the designated privacy contact form available on the SpinBet website. SpinBet is committed to addressing all privacy-related enquiries promptly, professionally, and in accordance with its legal obligations under applicable data protection and gaming regulatory frameworks.